At Affinity Auto, our top priority is delivering the highest possible level of customer service to each of our clients. It is for this reason that we are constantly asking our clients for feedback to help us understand what we’re doing well and what we could be doing better. Below is a sample of some of the comments that we have received from our clients. Please contact us to share your feedback.
 

"First class in every respect"

I am very pleased to say that my experience in dealing with Affinity Auto Group has been first class in every respect. The staff are exceptionally friendly and certainly far from being anything like typical car salesmen. These folks understand customer service and have taken their business to a level that is highly professional. I have no hesitation in recommending Affinity Auto to anyone looking for a vehicle.
Paul Clough
Chairman, Impark

"An enjoyable experience"

I found the team at Affinity Auto to be professional and very detail and service oriented. In comparison with others in the industry, this group is miles ahead in terms of understanding their customers and ensuring that the whole process is smooth, efficient, and overall an enjoyable experience.
Glen Antonuk
Executive V.P. & Chief Operating Officer, Sleep Country Canada

"We will be back to see you for sure"

Thank you for showing us that buying a car doesn’t have to be a traumatic experience. We love our new Audi and we’re looking forward to the next time that we will need another car because we will be back to see you for sure.
Amy and Chad Chubey
Edmonton, AB

"Personal touch previously absent in the car sales business"

Affinity Auto offers a refreshing custom of understanding, culture and caring more commonly found in high end boutiques than automotive showrooms. Their team engages with a dedication, communication and personal touch previously absent in the car sales business. Affinity Auto provides our company and our people with the highest levels of service and solutions, allowing us to make the most fiscally sensible vehicle investments along with practical brand and model selection from a roster and inventory uniquely comprised to meet our specific needs; and they do this for our requirements across Canada. It has been our pleasure to have built a strong, mutually beneficial business relationship with a supplier based on a foundation of trust and like ideals.
James Brett
Co-Founder & Principal, Mediaco The Presentation Company

"My first call is always to Affinity Auto"

Affinity Auto's genuinely straightforward and professional approach has earned them my long term business. Over the past several years, I have enjoyed developing a huge level of confidence in the Affinity Auto team; they have continued to impress me with their great after-sales follow up and support. No matter what my automotive needs might be, my first call is always to Affinity Auto.
Ash Modha
CEO, Mondetta Clothing Co.

"I am a big fan of the Affinity Auto way of doing business"

Affinity Auto has consistently gone above and beyond my expectations in delivering a truly outstanding level of customer service with each of the many cars I have bought over the past six years. Whether it is a commercial vehicle for one of our companies or a personal vehicle for me or a member of my family, I look to Affinity Auto without hesitation to deliver the quality of pre and post-sale service that I have come to expect. As evidenced by the number of client referrals that I have sent -- and will continue to send -- your way, I am a big fan of the Affinity Auto way of doing business. Keep up the great work.
Michael T. Menzies
CEO, Metro Parking Ltd.

"A low hassle alternative to conventional car shopping"

Affinity Auto makes the car buying experience seemless. From being able to deal with any vehicle manufacturer to understanding the specifications of particular models, they are able to offer objective information to help people make an informed decisions. I frequently recommend Affinity Auto to others as a low hassle alternative to conventional car shopping.
Todd Pappas
Manager, Information Technology, Great Canadian Gaming Corp.

"My family purchases automobiles only from Affinity Auto"

I first met Trevor Kramer in 1998 at the BMW dealership in the Richmond Auto Mall (where he worked at the time) and the only reason that I ended up purchasing my 7 Series BMW there was because of him. The owner had already lost me as a purchaser, but Trevor earned my business and saved the sale. Since then, my family purchases automobiles only from Affinity Auto. These are great people, they deliver good value and make buying a car a real pleasure.

A great example of Affinity Auto's special service was shown when they were quick to point out that the side lights on my 997 Porsche Carerra S came from the factory in yellow but would look better in white. When I agreed, they were changed immediately, at no charge. Whenever I drop by the dealership, they ask me about the Porsche, check the tires wearbars, and ask if I am happy with the car. They all take a real interest in their clients' satisfaction. I will continue to purchase fine automobiles from Affinity Auto, a car dealership that makes buying a car a special occasion!
W.J. (Jamie) MacKenzie
Director of Sales, Srixon Golf Canada

"I no longer dread the car buying experience"

After purchasing two cars from Affinity Auto in the last year, I am happy to say I no longer dread the car buying experience. Your honest, straightforward approach and beautiful vehicles will keep me coming back. Thanks guys!
Glenn Kelly
Vice President, RBC Dominion Securities

"An easier, more enjoyable way to purchase or lease "

Having leased two Land Rovers through Affinity Auto, I can truly say that I would never acquire another vehicle the "old-fashioned" way. Affinity Auto made the whole experience as enjoyable as possible. In the past, I had always purchased my vehicles so I was unsure of the whole leasing concept and if it was right for me. Trevor took the time to explain the leasing process in everyday, easy-to-understand language. After having chosen the vehicle I wanted, I was surprised to be in and out and on the road with insurance in about an hour. If I had gone to a big dealership, I would still have been negotiating the price! Instead, I had experienced the best of both worlds - a price better than I would have had otherwise with way less stress and no back-and-forth negotiation. I will continue to lease all of my future cars from Affinity Auto and recommend their team to friends and family who want to experience an easier, more enjoyable way to purchase or lease.
Derek Vink
Business Analyst, Kodak Graphics Communications

"A great experience with the purchase of our vehicle"

We would like to thank Martin Spencer and everyone at Affinity Auto for providing a great experience with the purchase of our vehicle. We have bought many vehicles over the years and I would have to say this has been the most satisfying experience yet. We gave Affinity Auto the specifications that we would like in a truck and it was not long before we received a call from Martin, who was able to locate the exact vehicle with all the options and more. When we picked up the truck, all of the Affinity Auto staff were more than helpful. Affinity Auto staff go to great lengths to ensure the meaning of customer service. Thank you.
Randy and Kay Miller
Cache Creek, BC

"A totally hassle-free experience "

Dealing with Affinity Auto has been a totally hassle-free experience that I actually found enjoyable. The process, from start to finish, couldn't have been easier and it is my pleasure to recommend them.
Ed Ferreira
Vice President, CB Richard Ellis Commercial Real Estate

"Affinity Auto builds long term relationships"

Our family has sourced two BMWs off Trevor Kramer and the experience has been exceptional. His knowledge and help in guiding us through the many choices and options has resulted in us being very satisfied with the product, service and value and this has continued with the after delivery care. Affinity Auto builds long term relationships and has earned our trust; we are now discussing ordering our third car from them.
Ron Kleijn
Vice President & General Manager, Premium Brands Food Group

"As comfortable as walking into your own home"

The whole Affinity Auto team are leaders in the car leasing game. We've been faithful clients of Affinity Leasing (now Affinity Auto) since 2002 and we will continue to come back to them for their straightforward approach to selling and leasing cars. Walking into the dealership is as comfortable as walking into your own home. This is the way car buying should be.
Paul Tolnai
General Manager, P&S Frozen Foods

"Can always be counted on for great advice"

The crew at Affinity Auto are helpful, knowledgeable about their product, and can always be counted on for great advice. I never hesitate to send my friends in their direction when they are looking for a new car; and they were incredibly helpful in working out the details of my recent vehicle purchase. Thanks guys.
Travis Robinson
RE/MAX Crest Realty